Help & Support

Here you'll find resources and guides to start working with invoicely.

Compliance

At invoicely we are aware that different industries come with different regulations, and in some areas there is more compliance pressure than in others. From the very start our team has been committed to offering a one-stop online invoicing solution that is compliant or contributes to compliance all sorts of regulations, such as EU GDPR.

EU GDPR Compliance

In 2016 the European Union adopted the General Data Protection Regulation (GDPR), a regulation replacing the previous privacy directive (Directive 95/46/EC), in an attempt to improve and strengthen data protection law in the European Union and enhande the rights and freedoms of an individual with regards to their personal data and how it may be used by third parties.

invoicely and GDPR Compliance

We have taken GDPR very seriously ever since its announcement and have taken various measures in order for the invoicely platform and all its processes and workflows to become compliant with the requirements outlined throughout the GDPR regulation. Our aim at invoicely is for our clients and prospective customers to be able to use invoicely confidently knowing that both the platform and the team behind it abide by GDPR principles.

Find below the key GDPR requirements and which measures have been taken by invoicely:

  • Data Processing Agreement: The invoicely Data Processing Agreement has been made available separately and adjusted to meet GDPR requirements in order for invoicely to be able to continue to lawfully receive and process personal data of EU citizens as part of providing the invoicely service.

  • Third-party vendor contracts: invoicely has taken the European Union's GDPR as an occasion to review and (if required) adjust existing contracts with third parties that provide functionalities essential to the invoicely online invoicing service.

  • Right to be forgotten: Customers may permanently delete their account at any given time. If an account is deleted permanently, all data associated with it will be removed from invoicely and cannot be recovered.

  • Right to object: Customers may opt out of inclusion of their data in any data science projects conducted by invoicely.

  • Right to rectification: Customers may access their invoicely account at any time in order to complete or rectify any errors contained therein. Customers may also contact invoicely Support in order to access their invoicely account data.

  • Right of access: The invoicely Privacy Policy outlines in detail which data is collected and used for which purposes. Customers may read the Privacy Policy at any time or contact invoicely Support for clarification.

  • Right of portability: The customer may request their account data to be exported at any time by contacting invoicely Support.